After-Sales Service for Urban Furniture and Hardware Products
Our company provides comprehensive after-sales service for our urban furniture and hardware products, including repairs and replacements within the warranty period, technical support required during installation, and a long-term supply of accessories and returns and exchanges.
Our urban furniture products (such as bus shelters, leisure seating, trash cans, guardrails, etc.) and related hardware are covered by a warranty period of 12 to 36 months from the date of delivery, subject to the specific terms and conditions in the contract. This warranty covers non-human factors such as structural breakage, desoldering, paint peeling, and lock failure.
If customers encounter any problems during use, please contact our after-sales staff by phone, email, or WeChat. We promise to respond within 24 business hours and, depending on the nature of the problem, arrange for remote guidance, replacement parts, or on-site repair.
When the product is delivered, the necessary installation drawings and operating instructions are provided with the product. If customers encounter any technical issues during installation, our company can provide remote installation guidance. For large projects, such as bus shelters and light boxes, our company can arrange for technicians to assist with installation or provide construction advice as needed.
All steel components are hot-dip galvanized or spray-coated for corrosion protection. Stainless steel products are made of 304 or 316 stainless steel. If rust or surface damage occurs under normal use, repair or replacement can be requested during the warranty period. We recommend regular cleaning and avoiding strong acid and alkaline environments to extend the service life.
Our products' consumable parts, such as trash can lids, locks, power supply boxes, and light bulbs, can be replaced separately. If a replacement part is required, please provide the product number or a photo of the item, and we will arrange shipment after verification.
For standard products, returns or exchanges due to shipping damage or quality issues may be requested within 7 days of receipt, and we will cover the corresponding costs. Customized products are generally not returnable. However, if the product does not match the drawing, has significant dimensional errors, or cannot be properly installed, we can negotiate a solution.
We value every customer's experience. After completing a sales call, our customer service staff will conduct regular follow-up visits to understand how your product is performing. If you have any comments or suggestions, please feel free to contact us. We will carefully record and continuously improve our products.